These are the most frequently asked questions about e-pilote. If you don't find the answer to your question here, feel free to contact us.
The service is available on the Internet, and hosted on our servers. You have no software to install, no investment nor system maintenance on your side.
And no risk of data loss or business interruption if your computer crashes or is stolen. All you need is a computer connected to the Internet,
NB: We currently do not support Internet Explorer.
We recommend using Google Chrome or Mozilla Firefox in their latest versions to have the best user experience on e-pilote.
A DSL, cable or FTTH connection is recommended to have the best service. e-pilote has been optimized to use low bandwidth, so even a slow connection is correct (512 kb/s)Back to top
An e-pilote data source is the database of your (or one of your) online shop. That database contains informtion about your orders, order lines, customers, products, etc. from the beginning of your business. You can connect e-pilote to as many data sources as you have.Back to top
e-pilote is presently compatible with: Prestashop, Oscommerce and Boutikone. If your online business is based on another shop system, please contact us. We will be glad to help you connect your source to e-pilote as soon as possible.Back to top
There is no limit to that number. The only limit is the total number of orders you can load into our system. It depends on the subscription formula you choose. (For example: 500 orders for 9€/month, 20 000 orders for 39€/mois etc.). Data linked to your orders (order lines, customers, products etc.) are imported at no extra charge.Back to top
A connector is a secured script that link a data source to your e-pilote space. It is in fact a simple PHP file that you can download from your e-pilote account and place in a directory on your shop web server. Once activated, it filters, encrypts and sends your data to your e-pilote space, between 00h00 and 06h00 GMT+1.Back to top
To have your data uploaded to your e-pilote space, you must set up your data sources then download and install the matching connectors on your online shop web server. The data upload will then take place between 00h00 and 06h00 GMT+1.
Once your data source is added to your account, you must download and install the connector for this type of source.
Our secured infrastructure is spread across the RBX4 green datacenter of OVH SAS in Roubaix - France
and DC2 datacenter of Illiad Datacenter in Vitry sur Seine - France. This high-availability redundant infrastructure
is managed by Nivolum (editor of the e-pilote solution) and used exclusively to host the e-pilote system.
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